Aligning IT with Business Goals: A Balanced Scorecard Approach
Aligning IT with Business Goals: A Balanced Scorecard Approach
Moving from "Support Function" to "Strategic Partner"
The Core Problem: The Strategic Gap
The Core Problem: The Strategic Gap
Traditional management focuses only on financial results (the "Lagging Indicators").
IT often operates in a vacuum, focusing on technical metrics (uptime, tickets) while the business focuses on growth.
The Balanced Scorecard translates vision and strategy into action, ensuring IT projects support business objectives.