Business Communication

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UNIT ONE BUSINESS-NETWORK OF COMMUNICATION

Structure

Introduction- Dependence of business on communication

The concept of Business network Variety of Media in Communication Variety of Communication Tools Objectives of Communication 'Knowledge' in Communication Skills needed in Communication Listening Values' supporting communication Being Passionate

Features of Business Communication

INTRODUCTION- DEPENDENCE OF BUSINESS ON COMMUNICATION

THE CONCEPT OF BUSINESS NETWORK

VARIETY OF MEDIA IN COMMUNICATION

VARIETY OF COMMUNICATION TOOLS

OBJECTIVES OF COMMUNICATION

'KNOWLEDGE' IN COMMUNICATION

Technical know-how:

Human relations:

SKILLS NEEDS IN COMMUNICATION

Reading skills:

Presentation and formatting skills:

Speaking and Conversational skills:

VALUES SUPPORTING COMMUNICATION

Trust:

Empathy:

Being Passionate

Features of Business Communication

Summary

Unit Two Preparing for Communication

Introduction: Towards business network

Developing human relations Humans as individuals

Presentation Skills Designing Message Format 'Values' in Communication Summary Keywords

Developing Language

DEVELOPING HUMAN RELATIONS

HUMANS AS INDIVIDUALS

Human in a Group

TECHNICAL KNOW-HOW

PRESENTATION SKILLS.

DESIGNING MESSAGE FORMAT

Designing contents of Message

'VALUES' IN COMMUNICATION

SUMMARY

UNIT THREE TOWARDS EFFECTIVE COMMUNICATION CYCLE

Introduction- Towards effective communication cycle

Summary Keywords

THE COMPONENTS OF COMMUNICATION CYCLE

THE SENDER

THE MESSAGE

CHOOSING MEDIA

ENCODING MESSAGE

TRANSMISSION

DISTURBANCES AND BARRIERS

DECODING AT RECEIVER'S END

RECEIVER

EVALUATION AND FEEDBACK MESSAGE

AGAIN WITH THE SENDER

COMMUNICATION CYCLES

SUMMARY

KEYWORDS

UNIT FOUR TYPICAL BUSINESS COMMUNICATION AREAS

Introduction - Towards defining business communication areas

Supplier oriented communication:

Meetings

Communication arising out of events

Communications need of Shareholders Communication with Public Agencies

Summary Keywords

INTRODUCTION

MARKETING ORIENTED COMMUNICATION

SUPPLIER ORIENTED COMMUNICATION

RECEPTION

OFFICE COMMUNICATION

MEETINGS

PUBLIC RELATIONS

INDUSTRIAL RELATIONS

COMMUNICATION ARISING OUT OF EVENTS

COMMUNICATION WITH SERVICE PROVIDERS

COMMUNICATIONS NEED OF SHAREHOLDERS

COMMUNICATION WITH PUBLIC AGENCIES

NEED FOR UNDERSTANDING BUSINESS COMMUNICATION

SUMMARY

UNIT Five THE MEDIA JUNGLE

Introduction - Media Mix

The voice communication- Eye to Eye

Written communication - One-to-many

Silent Communication

Summary

THE WORDS AND TEXT

THE VOICE COMMUNICATION- EYE TO EYE

Eye to eye communication (conversation)

Eye to eye communication in a group (Discussions)

Eye to Eye Communication - One to Many (Lectures)

Eye to eye communication - Many to One ( Group representation)

Eye to eye talk -with a position (Official)

WRITTEN COMMUNICATION- ONE TO ONE

WRITTEN COMMUNICATION - ONE TO MANY

COMMUNICATING THROUGH PICTURES - ONE TO ONE AND ONE TO MANY

SILENT COMMUNICATION

Communication through personality appearance:

Receptive Working Environment:

Creating Brand Image:

Human silence:

Body gestures

MULTI MEDIA COMMUNICATIONS

SUMMARY

TYPING MEDIA COMBINATIONS

UNIT SIX UNDERSTANDING MEDIA TOOLS

Voice media tools

Communication through pictures

Silent Communication - Communication by impression

INTRODUCTION - WITHIN COST, TIME AND AVAILABILITY

VOICE MEDIA TOOLS

Mobile or Cell Phone System:

Voice Mail:

Sound recording equipment:

Audio conferencing facility:

Voice amplifying devices:

READING AND WRITING MEDIA TOOLS

Word Processing Devices: The mechanical devices that were popular were typewriter

Written word transmission devices:

Communication through information boards:

Supporting devices -Reading and writing:

COMMUNICATION THROUGH PICTURES

Hand Painting:

Photo Media:

MULTI MEDIA TOOLS

SILENT COMMUNICATION - COMMUNICATION BY IMPRESSION

SUMMARY

MEDIA TOOLS AND COMMUNICATION CAPABILITIES

Structure

Why a foreign language

Art of Listening Increasing writing skills Bettering your language communication skills Summary Keywords

WHY A FOREIGN LANGUAGE

DEVELOPING READING HABIT

DEVELOPING SPEAKING ABILITIES

ART OF LISTENING

INCREASING WRITING SKILLS

BETTERING YOUR LANGUAGE COMMUNICATION SKILLS

SUMMARY

UNIT EIGHT MAKING COMMUNICATION SUCCESSFUL IN

Structure

Perspectives in organizing Meeting Pre-considerations in organizing meetings

Support- Specimens, Figures, Tables and Exhibits

INTRODUCTION- WHY SUCCESSFUL MEETINGS ARE RARE

PERSPECTIVES IN ORGANIZING MEETING

Rubber Stamp:

Risk shifting:

Reactionary Meets:

Announce important achievement:

Collection of Expert views:

Participative decision making:

Education:

PRE-CONSIDERATIONS IN ORGANIZING MEETINGS

Serving purpose:

Cheaper alternatives:

Number of participants:

Time convenience:

Time duration:

Venue:

Coordinating Executive Secretary:

Chairman:

Cost and Time Consideration:

Life of Meeting organization:

Break during the Meeting:

PROCEDURAL LACUNAE

Agenda for the meeting:

Background information papers:

PREPARATION BY PARTICIPANTS

PRECAUTIONS IN DISCUSSIONS

ALTERNATIVES TO MEETING TECHNIQUE

Strong Executive Secretary:

Working through Sub-Committees:

Management by wandering around:

THE SUCCESS FACTORS IN MEETING TECHNIQUE

THE THIRD MEETING OF BOARD OF DIRECTORS HELD ON TUESDAY, AUGUST NINE, TWO THOUSAND SEVEN

SUMMARY

UNIT NINE INTERACTIVE COMMUNICATING IN INTERVIEWS

Introduction - Interactive communication in interview

Joining a job Leaving a job Summary Keywords

TYPES OF INTERVIEWS

PREPROCESS AT EMPLOYER'S END

Interview - an event management:

Interview Proper:

Concept of Probation:

Concept of periodic annual evaluation:

Exit interview:

PROCESS AT WOULD BE EMPLOYEES END

Preparation for bio-data, resume and CV:

(a) Bio-data mirror:

c) Preparing Resume - Suggested form enclosed.

e) Prepare Covering Letter to Resume:

f) Preparing for Interview;

Two. Pre interview question answer preparation:

g) On an interview day:

i) Facing Interview:

ACCEPTANCE OR NON-ACCEPTANCE OF JOB

JOINING A JOB

LEAVING A JOB

SUMMARY

UNIT TEN COMMUNICATING THROUGH EVENTS

Variety of Events

Knowledge forming the basis of events

Building communicative product

VARIETY OF EVENTS

OBJECTIVES IN PLANNING EVENTS

KNOWLEDGE FORMING THE BASIS OF EVENTS

Cost-benefit analysis

Permutations and combinations of media

MEDIA IN EVENTS ORGANIZATION

Managing Press meets

One. Defining Press:

Two. Issuing invitation:

Three. Treating as commercially important persons (CIP):

Four. Preparing handout:

Five. Building story around event:

Six. Short and Quick:

Press News:

b) Publicity material:

c) News Using web page:

Exhibitions and Shows:

One. Variety:

Two. Cost aspect:

Three. Preparing for Exhibitions- Our:

SUMMARY

UNIT ELEVEN COMMUNICATION THROUGH PRINT MEDIA

Introduction - Use of written words

Towards modern communication concepts

INTRODUCTION - USE OF WRITTEN WORDS

CORRESPONDENCE

Letter Writing and its essentials:

E-Mail communication:

Supporting communication:

TOWARDS MODERN COMMUNICATION CONCEPTS

MULTIMEDIA OR MASS MEDIA COMMUNICATION

SPECIALIZED USE OF PRINT MEDIA

b) Special purpose publications -

c) Report Writing -

SUMMARY

UNIT TWELVE USING VOICE COMMUNICATION

Introduction: Words and Tone One to One conversations Distance Voice Communication- one to one Summary Keywords

ONE TO ONE CONVERSATIONS

Conversation:

Discussions:

One. Negotiations:

Two. Conflict Resolution:

Three. Arbitration -

DISTANCE VOICE COMMUNICATION- ONE TO ONE

The salient features are -

Knowledge and skills needed

Points in telephonic conversation

One- to- many - Lectures/ Speeches Lectures-

Knowledge and skills required -

Points to be observed

SUMMARY

Overview

The document outlines the importance of communication in a business context, detailing the different media and tools available for effective communication, along with the skills needed to manage these processes. It stresses that the success of business relies heavily on how well communication is conducted.

Key Points

1Business relies on effective communication to connect with society
2Various tools and media facilitate communication across distances
3Setting clear communication objectives enhances effectiveness
4Listening and reading skills are vital for successful communication
5Human relations play a key role in communication success

Details

Category: Business and Finance

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