UNIT ONE BUSINESS-NETWORK OF COMMUNICATION
Introduction- Dependence of business on communication
Features of Business Communication
INTRODUCTION- DEPENDENCE OF BUSINESS ON COMMUNICATION
THE CONCEPT OF BUSINESS NETWORK
VARIETY OF MEDIA IN COMMUNICATION
VARIETY OF COMMUNICATION TOOLS
OBJECTIVES OF COMMUNICATION
'KNOWLEDGE' IN COMMUNICATION
SKILLS NEEDS IN COMMUNICATION
Presentation and formatting skills:
Speaking and Conversational skills:
VALUES SUPPORTING COMMUNICATION
Features of Business Communication
Unit Two Preparing for Communication
Introduction: Towards business network
Developing human relations Humans as individuals
Presentation Skills Designing Message Format 'Values' in Communication Summary Keywords
DEVELOPING HUMAN RELATIONS
Designing contents of Message
'VALUES' IN COMMUNICATION
UNIT THREE TOWARDS EFFECTIVE COMMUNICATION CYCLE
Introduction- Towards effective communication cycle
THE COMPONENTS OF COMMUNICATION CYCLE
DISTURBANCES AND BARRIERS
DECODING AT RECEIVER'S END
EVALUATION AND FEEDBACK MESSAGE
UNIT FOUR TYPICAL BUSINESS COMMUNICATION AREAS
Introduction - Towards defining business communication areas
Supplier oriented communication:
Communication arising out of events
Communications need of Shareholders Communication with Public Agencies
MARKETING ORIENTED COMMUNICATION
SUPPLIER ORIENTED COMMUNICATION
COMMUNICATION ARISING OUT OF EVENTS
COMMUNICATION WITH SERVICE PROVIDERS
COMMUNICATIONS NEED OF SHAREHOLDERS
COMMUNICATION WITH PUBLIC AGENCIES
NEED FOR UNDERSTANDING BUSINESS COMMUNICATION
UNIT Five THE MEDIA JUNGLE
The voice communication- Eye to Eye
Written communication - One-to-many
THE VOICE COMMUNICATION- EYE TO EYE
Eye to eye communication (conversation)
Eye to eye communication in a group (Discussions)
Eye to Eye Communication - One to Many (Lectures)
Eye to eye communication - Many to One ( Group representation)
Eye to eye talk -with a position (Official)
WRITTEN COMMUNICATION- ONE TO ONE
WRITTEN COMMUNICATION - ONE TO MANY
COMMUNICATING THROUGH PICTURES - ONE TO ONE AND ONE TO MANY
Communication through personality appearance:
Receptive Working Environment:
MULTI MEDIA COMMUNICATIONS
TYPING MEDIA COMBINATIONS
UNIT SIX UNDERSTANDING MEDIA TOOLS
Communication through pictures
Silent Communication - Communication by impression
INTRODUCTION - WITHIN COST, TIME AND AVAILABILITY
Mobile or Cell Phone System:
Sound recording equipment:
Audio conferencing facility:
Voice amplifying devices:
READING AND WRITING MEDIA TOOLS
Word Processing Devices: The mechanical devices that were popular were typewriter
Written word transmission devices:
Communication through information boards:
Supporting devices -Reading and writing:
COMMUNICATION THROUGH PICTURES
SILENT COMMUNICATION - COMMUNICATION BY IMPRESSION
MEDIA TOOLS AND COMMUNICATION CAPABILITIES
Art of Listening Increasing writing skills Bettering your language communication skills Summary Keywords
DEVELOPING SPEAKING ABILITIES
INCREASING WRITING SKILLS
BETTERING YOUR LANGUAGE COMMUNICATION SKILLS
UNIT EIGHT MAKING COMMUNICATION SUCCESSFUL IN
Perspectives in organizing Meeting Pre-considerations in organizing meetings
Support- Specimens, Figures, Tables and Exhibits
INTRODUCTION- WHY SUCCESSFUL MEETINGS ARE RARE
PERSPECTIVES IN ORGANIZING MEETING
Announce important achievement:
Collection of Expert views:
Participative decision making:
PRE-CONSIDERATIONS IN ORGANIZING MEETINGS
Coordinating Executive Secretary:
Cost and Time Consideration:
Life of Meeting organization:
Break during the Meeting:
Background information papers:
PREPARATION BY PARTICIPANTS
PRECAUTIONS IN DISCUSSIONS
ALTERNATIVES TO MEETING TECHNIQUE
Strong Executive Secretary:
Working through Sub-Committees:
Management by wandering around:
THE SUCCESS FACTORS IN MEETING TECHNIQUE
THE THIRD MEETING OF BOARD OF DIRECTORS HELD ON TUESDAY, AUGUST NINE, TWO THOUSAND SEVEN
UNIT NINE INTERACTIVE COMMUNICATING IN INTERVIEWS
Introduction - Interactive communication in interview
Joining a job Leaving a job Summary Keywords
PREPROCESS AT EMPLOYER'S END
Interview - an event management:
Concept of periodic annual evaluation:
PROCESS AT WOULD BE EMPLOYEES END
Preparation for bio-data, resume and CV:
c) Preparing Resume - Suggested form enclosed.
e) Prepare Covering Letter to Resume:
f) Preparing for Interview;
Two. Pre interview question answer preparation:
ACCEPTANCE OR NON-ACCEPTANCE OF JOB
UNIT TEN COMMUNICATING THROUGH EVENTS
Knowledge forming the basis of events
Building communicative product
OBJECTIVES IN PLANNING EVENTS
KNOWLEDGE FORMING THE BASIS OF EVENTS
Permutations and combinations of media
MEDIA IN EVENTS ORGANIZATION
Three. Treating as commercially important persons (CIP):
Five. Building story around event:
Three. Preparing for Exhibitions- Our:
UNIT ELEVEN COMMUNICATION THROUGH PRINT MEDIA
Introduction - Use of written words
Towards modern communication concepts
INTRODUCTION - USE OF WRITTEN WORDS
Letter Writing and its essentials:
Supporting communication:
TOWARDS MODERN COMMUNICATION CONCEPTS
MULTIMEDIA OR MASS MEDIA COMMUNICATION
SPECIALIZED USE OF PRINT MEDIA
b) Special purpose publications -
UNIT TWELVE USING VOICE COMMUNICATION
Introduction: Words and Tone One to One conversations Distance Voice Communication- one to one Summary Keywords
Two. Conflict Resolution:
DISTANCE VOICE COMMUNICATION- ONE TO ONE
The salient features are -
Knowledge and skills needed
Points in telephonic conversation
One- to- many - Lectures/ Speeches Lectures-
Knowledge and skills required -