Complete Night-Before Prep Guide - Razorpay COO Interview
Complete Night-Before Prep Guide - Razorpay COO Interview
Rahul Kothari | March eleven, twenty twenty-six | eleven:00 AM - twelve:00 PM | Face-to-Face
PART ONE: OPENING PITCH (ninety seconds - practice five to six times out loud)
PART ONE: OPENING PITCH (ninety seconds - practice five to six times out loud)
When Rahul says: "Tell me about yourself / what drew you to Razorpay?"
"Thank you, Rahul. I have twenty-five years of experience in operational leadership across technology and fintech - Dell, Datacom in New Zealand managing Microsoft support teams, and most recently ten plus years at PayPal across Malaysia and India."
At PayPal Malaysia, I was brought in for my strategic and operational expertise to complement a technical lead. We elevated the support function and developed strong talent - several team members moved on to PayPal Singapore and Australia.
When I moved to PayPal India, I built the global technical support operation for SMB merchants from absolute zero - no team, no process, no vendor infrastructure. Today, it's a twenty-three-person team across Bangalore, Chennai, and Mumbai, operating twenty-four seven. I also set up our vendor support structure - eighteen vendors - first of its kind for our technical support org. And I've championed eight AI initiatives to drive deflection and efficiency.
What drew me to Razorpay is the timing. You're approaching an IPO, serving twelve million merchants with ninety-four percent retention, and the product portfolio has expanded into banking, lending, and commerce. Support needs to evolve from operational to strategic - investor-grade operations, measurable merchant outcomes, tight integration with product and engineering. That transformation is exactly what I've built my career around."