One A. Identify communication barriers and use strategies to overcome these barriers in the client-counsellor relationship
One C. Integrate the principles of effective communication into work practices
One E. Consider and respond to the impacts of different communication techniques on the client-counsellor relationship
One A. Identify communication barriers and use strategies to overcome these barriers in the client- counsellor relationship
The counselling relationship
Interact with the person showing warmth, openness, care and authenticity
Interact with the person in ways that continue to build trust
The following actions build further trust but neglecting them is likely to have the opposite effect.
Warmth, care and authenticity
Legal and ethical responsibilities when conducting counselling
Legal responsibilities and liabilities
Failure to uphold legal responsibilities may result in:
Considerations of legal and ethical issues in counselling
Can staff recognise and respond to indicators of mental illness? Child protection issues
Domestic violence and abuse
Homelessness or inadequate housing
New arrival in the country
Understand the obligations of your role
Organisational policies and procedures
Relevant codes of ethics or conduct
Your training and qualifications
Below is information about duty of care and negligence.
Upholding your duty of care requires:
Respect of practitioner - client boundaries
Recognise when these boundaries have been crossed
Examples of policy frameworks are described below.
Practice standards vary depending on the type of service provider, as described below.
Codes of practice or conduct
Maintain service user safety and security
Deal with conflicting priorities
Deal with conflicting rights and responsibilities
Manage conflicts of interest
The ethical framework of your organisation may be made up of:
Consider the following information regarding scope of practice.
Here is some more information about upholding human rights.
Work to increase social justice
Address social justice issues by:
Discrimination legislation
Employee and employer rights and responsibilities
Here are some aspects of employee rights and responsibilities that you need to know about.
Employee responsibilities
Employer responsibilities
Service user rights and responsibilities
The right to confidentiality
The right to make an informed choice
The right to access services
The right to have social needs met
The right to freedom of association
The right to freedom of expression
The right to make a complaint
The right to an agreed standard of care
Verbal communication includes:
Nonverbal communication can be:
Mechanisms that enhance effective interpersonal communication
The channel of communication
Reasons for the message not being received
Primary factors that impact communication
Unhurried/supportive environment
Rules for verbal communication
Below is an explanation of pronunciation, grammar and speed of speech.
Below is a brief description of some of the communication techniques you could use in four different contexts.
Interpret situations correctly
Barriers and obstacles to communication
Here are some important factors to consider when communicating with someone who has a barrier to communication.
Consider the following health-related communication factors:
Psychological and physical barriers that influence communication
Here is some more information regarding the way these factors impact communication.
Strategies to address them:
Strategies to address them:
Strategy to address them:
Strategies to address them:
Strategies to address them:
Sensory and other barriers to communication
Here are examples of communication barriers and suggestions for overcoming them.
Strategies to address them:
X Strategies to address them:
How culture may influence communication
Techniques for culturally-aware communication include:
Strategies to enable the message to be sent
Here are some strategies to make communication more effective.
One B. Facilitate the client-counsellor relationship through selection and use of micro-skills
CHCCSL zero zero two APPLY SPECIALIST INTERPERSONAL AND COUNSELLING INTERVIEW SKILLS
Self-awareness and listening
Tips for effective listening
Active listening consists of:
Active and reflective listening skills
Noting and reflection of content/feeling
The three purposes of reflecting are:
Noting and reflecting guidelines
Guidelines for reflecting and noting
Importance of feeling words
Interpret overall content
Two techniques for reflecting
Clarify meaning by the use of questioning skills
The following information provides different questioning methods and examples of their use.
The stages of active listening and questioning
Build a shared understanding
Observe the person while communicating
Provide constructive feedback
Constructive feedback should:
Provide feedback to the client
Giving information/feedback
Here is an example of how counselling a person may progress.
Click to complete Practice task two
Characteristics of visual learners:
Characteristics of auditory learners:
Characteristics of kinaesthetic learners:
Organisational procedures
Document an individual's information
Use appropriate terminology
Email and written communication rules
Rules for email and written communication:
Respect people's privacy,
One D Observe and respond to nonverbal communication cues
Functions of nonverbal communication and body language
Types of nonverbal communication that the counsellor can observe
Read body language and nonverbal communication
Complex aspects of nonverbal communication
How to respond to nonverbal communication cues
Follow-up actions in response to communication
One E Consider and respond to the impacts of different communication techniques on the client-counsellor relationship
Motivational interviewing
Motivational interviewing techniques involve:
Assess readiness for change
Personality and communication
One F. Integrate taking case notes with minimum distraction
The following outlines examples of ways to take case notes in counselling sessions.
Legislation protecting privacy and confidentiality
Protect privacy and maintaining confidentiality
Collection, use and storage of personal information
Anonymity and pseudonymity
Notification of the collection of personal information
Access to personal information
Disclosure of confidential information
Initial requirements for counselling
Here are some potential sources of information.
Examples of written information
Examples of verbal information
Integrate taking case notes with minimum distraction