ACCOMMODATION PRODUCTS AND SERVICES
ACCOMMODATION PRODUCTS AND SERVICES
A hotel is a facility with collective responsibilities and cooperation between all the departments to assure that guest satisfaction is always attained, wherein the products and services are the primary contributors to the hotel's revenue.
Hotel Products and Services
Accommodation is the main product of a hotel and is the largest revenue source in the hotel business. Accommodation products refer to rooms and other related products or services that hotel guests will consume during their stay. Concepts related to accommodation products are discussed below.
Types of Rooms
Types of Rooms
Hotel rooms vary in terms of the amenities, the view from them, and any extra features or services that add to a guest's overall hospitality experience.
Single Room - It is a room that can accommodate only one person with a single, double, or queen-size bed.
Twin Room - It is a room that can accommodate two people with two twin beds. Twin bed refers to two identical single beds.
Double Room - It is a room that can accommodate two to four persons with two double or queen-size beds. It is sometimes called a twin double room.
Triple Room - It is a room that can accommodate three persons with three single beds or one double bed and one twin bed.
Studio/Murphy Room - It is a room fitted with a sofa bed or murphy bed (a bed that folds out of a wall or closet), which can be transformed from a bedroom at nighttime to a living room in the daytime.
Family Room - It is a room with at least one double bed, one or more single beds, and is designed to accommodate a small family.
Accessible Room - It is a room designated for disabled guests. The most common features in this room type include safety bars, emergency buttons, and fire alarm lights. This room type should be located on the ground or lower floors and near the elevators for easier accessibility. This room type is also suitable for seniors.
Executive Room - It is a room on the executive floor that enables convenient access to the executive lounge. Some hotels provide female executive floors assigned to female guests only for safety and security reasons.
Suite Room - It is a room with one or more bedrooms, a living space, and a kitchen area. Suite rooms can be further classified as follows:
Junior Suite. It is the smallest in the suite room category.
Executive Suite. It is larger and has more upgraded amenities compared to the junior suite.
Presidential Suite. It is the largest and most expensive room offered in a hotel where usually only one president suite is available in a hotel property. It has one or more bedrooms and a living area with a strong emphasis on interior decoration, high-quality amenities, supplies, and custom-made services.
Villa - It is a stand-alone house that gives extra privacy and space to guests and is usually seen in resort hotels. Aside from a bedroom and a living room, it may have a swimming pool, a Jacuzzi, and a balcony.
Some rooms usually have features that are not standard to most room types. These are the following:
Adjacent Room - It refers to rooms close by or across the corridor but not side by side.
Adjoining Room - It refers to rooms that are side by side but do not have a connecting door between them.
Connecting Room - It refers to two rooms that are side by side and have a connecting door between them.
Rooms can also be designated as smoking or non-smoking. Most hotels offer both smoking and non-smoking rooms for their guests. To lessen the effects of secondhand smoke exposure for non-smoking guests, some hotels group all smoking rooms on certain floors to separate them from non-smoking rooms.