Refund Rules and TDR Filing w.e.f. twelve-November-twenty fifteen

Refund Rules and TDR Filing w.e.f. twelve-November-twenty fifteen

Authority: Railway Board letter number TC two slash two thousand three slash twenty fifteen slash Refund Policy slash one dated six-November-twenty fifteen. The Gazette Of India Notification Dated four-November-twenty fifteen.

Ticket Booking/cancellation Hours: zero zero point two zero hours to twenty three point four five hours

Refund Rules: (i-ticket and e-tickets)

Reservation Failed Transaction: (i-ticket and e-tickets)

If amount debited from customer account and ticket not issued, IRCTC will refund the entire Fare and IRCTC convenience fee electronically (as credit to the relevant credit or debit card account used for the transaction), but the bank or card transaction charges are likely to be forfeited.

IRCTC's payment reconciliation team works on a twenty four by seven basis, IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customer's card or bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days or holidays of financial institutions.