VIRTUAL ASSISTANT — SHORT-TERM & MID-TERM RENTAL OPERATIONS

VIRTUAL ASSISTANT — SHORT-TERM & MID-TERM RENTAL OPERATIONS

THIS IS A FRIDAY - TUESDAY FULL TIME SCHEDULE WORKING PACIFIC STANDARD TIME HOURS.

The Link Housing LLC is a fast-growing housing company specializing in mid-term rentals for insurance placements, traveling professionals, and relocating families. We are expanding rapidly and building an operations department from the ground up.

We are hiring a high-level Virtual Assistant (VA) who is not only capable of daily operational tasks, but is also skilled in creating SOPs, building processes, and developing the operational backbone of an entire department.

This role is ideal for someone who thrives in:

An unstructured environment,

Loves building systems,

Is proactive and self-driven,

Can anticipate needs before they are stated,

And wants to grow into a leadership or Operations Manager role.

This position does not come with pre-built systems.

You will be helping BUILD this department.

PRIMARY RESPONSIBILITIES

1. SOP Creation & Department Development

Create, write, and refine Standard Operating Procedures (SOPs) for every part of the business

Identify gaps in workflow and independently propose better systems

Document processes clearly and organize them into a scalable operations manual

Build repeatable workflows for:

Guest communication

Cleaning coordination

Maintenance ticketing

Onboarding new properties

Insurance communication

Work closely with leadership to shape the operational structure as the company scales

• Serve as the primary point of contact for guests: respond promptly to inquiries, manage check-ins and check-outs, and provide ongoing support

• Draft, review, and manage lease agreements for short-term and mid-term stays

• Coordinate cleaning, maintenance, and vendor services across multiple properties

• Ensure properties are consistently guest-ready through remote checklists or communication with on-the-ground teams

• Maintain and update internal records, calendars, and booking systems

• Troubleshoot and resolve guest or property-related issues professionally and efficiently

• Assist with onboarding new properties into our system and organizing operational documentation

2. Guest Communication & Hospitality

Handle guest inquiries on Airbnb and email with warmth, professionalism, and speed

Communicate with insurance adjusters and case managers

Send booking confirmations, pre-arrival documents, weekly check-ins, and check-out messages

Follow hospitality principles to support displaced families and traveling professionals

Manage extensions, special requests, and escalations

3. Property Operations

Maintain and update ---------- project boards

Coordinate cleaners (contracted vendors) and verify all turnovers with photos

Track maintenance issues and communicate with vendors when needed

Manage property profiles, inventories, utilities information, and house manuals

Assist with creating and improving listing descriptions and accuracy on Airbnb

4. Administrative Tasks

Build internal documentation for new hires and future tea ---------- mbers

Organize data, folders, templates, and workflows inside Google Drive

Assist with onboarding new properties into our portfolio

Prepare summaries and updates for leadership

Create Leases and Run Background Checks for rentals not going through Airbnb

Reconcile Refundable Security Deposits and Aircover claims

REQUIREMENTS

Must-Have Skills:

Strong experience creating SOPs and building processes from scratch

Ability to think logically, structure workflows, and write clearly

Excellent written English and hospitality-centered communication

Experience with Airbnb messaging, property management, or guest support

Proficiency with ---------- and Google Workspace

Highly organized, detail-oriented, and reliable

Self-starter who can work independently without constant instruction

Ability to make decisions and problem-solve in real time

Prior experience building an operations department

Hospitality, STR/MTR operations, or insurance housing background

Experience coordinating cleaners or contractors

HOW TO APPLY

Submit the following:

Resume

A 1-minute audio or video introduction

A photograph of your home computer set up with Airbnb on the desktop screen