Listening Refund Policy
Refund Guidelines:
-
The 30-day refund period commences from the last 30 days of your
most recent payment.
-
To qualify for a refund, you must request it within the last 30
days of your subscription period.
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Refunds are applicable for both the initial subscription and
subsequent renewals within the last 30 days of the payment cycle.
How to Request a Refund:
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Please visit help.listening.com
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Ensure that refund requests are submitted within the 30-day period
for consideration.
Refund Process:
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Once we receive your request, our support team will review it
promptly.
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If your request meets eligibility criteria, we'll process the
refund within 5-7 business days.
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Refunds will be issued to the original payment method used during
the subscription.
Exceptions:
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Refund requests made after the 30-day period will not be approved.
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Violations of our terms of service may result in the forfeiture of
refund eligibility.
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In any case that the user signed up duplicate accounts. We will
process refunds for duplicate charges. (Customer Success Team)
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