One A Analyse existing client information prior to commencement of the counselling session
One C Select and use communication techniques that support the initial counselling session objectives
Use a structured approach to counselling
One A Analyse existing client information prior to commencement of the counselling session
Collect existing information
A multidisciplinary approach
Handling personal information
Using personal information
Sharing personal information
Disclosing personal information
Protecting personal information
Confidentiality and privacy
Tips for maintaining the confidentiality of information
Prepare for the initial interview
Analyse existing client information prior to commencement of the counselling session
One B. Use the initial session to gather additional client information as a foundation for the counselling process
Build a relationship and rapport
Other conditions that enhance relationship building skills include the following.
Legal and ethical considerations
Legal and ethical guidelines
Legislation, policies, guidelines and responsibilities
Codes of conduct and practice
Privacy and confidentiality
Informed consent and disclosure
The following considerations should be made regarding informed consent.
Here is more information about duty of care.
Discrimination legislation
Additional legislation exists in each state and territory.
Mandatory reporting requirements
Mandatory reporting for suspected abuse or neglect of a child
Compulsory reporting for providers of residential aged care
Reporting requirements for disability services providers
Use the initial session to gather additional client information as a foundation for the counselling process
One C. Select and use communication techniques that support the initial counselling session objectives
Communicate for relationship building
Communication techniques for relationship building
Communication strategies and techniques include:
Elements in the communication process
Factors influencing how communication occurs
Three types of face-to-face communication
Elements of effective communication include:
Here are examples of functions that nonverbal communication can perform.
Complex aspects of nonverbal communication
Open and closed questioning
The following information provides different clarification methods and examples of their use.
Active and reflective listening
Some phrases that can be used to clarify information and understanding include the following.
There are several related skills and techniques including the following.
Select the appropriate communication techniques
One D Follow a structured approach to counselling based on client needs and expectations
The counselling plan template
Interview items to be covered
Accommodate special needs
Strategies to address speech impairment:
Strategies to address mental health issues:
Strategies to address physical barriers:
Language or cultural barriers
Strategies to address language or cultural barriers:
Strategies to address psychological barriers:
Strategies to address environmental barriers:
Consider the following health-related communication factors:
Goal setting and priorities
Observations of the client's requirements
Information from observation
Considerations for the observer
Safety or reporting issues
Consider the following information.
Employer responsibilities
Involvement of others, and referrals
Keep information private and secure
Privacy and security considerations may include:
Follow a structured approach to counselling based on client needs and expectations