Introduction to Pharmacy Administration and Management

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MODULE ONE: Introduction to Pharmacy Administration and Management

MANAGEMENT

Management is defined as an act of managing people and their work, for achieving a common goal by using the organization's resources.

It creates an environment under which the manager and his subordinates can work together for the attainment of group objective.

It is a group of people who use their skills and talent in running the complete system of the organization.

ADMINISTRATION

Administration is a systematic process of administering the management of a business organization, an educational institution like school or college, government office or any nonprofit administration.

The main function of administration is the formation of plans, policies, and procedures, setting up of goals and objectives enforcing rules and regulations, etc.

NATURE OF ADMINISTRATION

HENRI FAYOL

HENRY FAYOL'S ADMINISTRATIVE THEORY OF PRINCIPLES OF MANAGEMENT

Two. Authority and Responsibility

Four. Unity of Command

Six. Subordination of Individual Interest to Organizational Interest

Eight. The Degree of Centralization

Ten. Order

Twelve. Stability of Tenure of Personnel

Fourteen. Esprit de Corps or Team Spirit

Two. AUTHORITY AND RESPONSIBILITY

Three. DISCIPLINE

Four. UNITY OF COMMAND

Five. UNITY OF DIRECTION

Six. SUBORDINATION OF INDIVIDUAL INTEREST TO ORGANIZATIONAL INTEREST

Seven. RENUMERATION OF PERSONNEL

Eight. CENTRALIZATION

Nine. SCALAR COMMAND

Ten. ORDER

Eleven. EQUITY

Twelve. STABILITY OF TENURE OF PERSONNEL

Thirteen. INITIATIVE

Fourteen. ESPIRIT DE CORPS or TEAM SPIRIT

FUNCTIONS OF MANAGEMENT

One. PLANNING

MODULE TWO: Organization

THE FIVE MAIN STEPS OF ORGANIZING PROCESS

FUNDAMENTALS OF ORGANIZING

IMPORTANCE OF ORGANIZING

METHOD OF ORGANIZING THE PHARMACY

ORGANIZATION

ORGANIZATIONAL BEHAVIOR

ORGANIZATION CULTURE

CULTURE

ORGANIZATIONAL STRUCTURE

HORIZONTAL DIFFERENTIATION

VERTICAL DIFFERENTIATION

LINE VS STAFF AUTHORITY

SPATIAL DIFFERENTIATION

FORMALIZATION

Formal Organizational Structure

Informal Organizational Structure

CENTRALIZATION

DIVISION OF LABOR

PARITY OF AUTHORITY AND RESPONSIBILITY

UNITY OF COMMAND

SPAN OF CONTROL

DEPARTMENTALIZATION

ORGANIZATIONAL TEAMS

Teams in health care is not new

TEAM

ORGANIZATIONAL TEAMS

PHARMACIST'S ORGANIZATIONAL BEHAVIOURS

Two. ORGANIZATIONAL COMMITMENT

Four. JOB TURNOVER

STRONG PREDICTORS OF JOB SATISFACTION in PHARMACY

FACTORS ASSOCIATED WITH LESS SATISFACTION

Two. ORGANIZATIONAL COMMITMENT

Factors Enhancing Organizational Commitment for Health Care Professionals

Three. JOB STRESS

BURNOUT has been conceptualized as a

Four. JOB TURNOVER

REASONS FOR CHAIN PHARMACISTS LEAVING THEIR JOBS

MODULE THREE: Management Essentials for Pharmacists

Examples of Pharmacy Management Career Opportunities

Effective Pharmacist Managers

Hiring Excellent People

Search and hiring process

Motivating and Engaging Employees

According to Vroom's Expectancy Theory, an Employee's Motivation is influenced by Three Factors:

How can a pharmacist manager ensure their employees are engaged?

Examples of Nonmonetary Motivators

BELONGING

INDEPENDENCE

RESPECT

EQUITY

Establishing Goals and Performance Standards and Providing Feedback

ORIENTATION PROGRAMS

SMART GOALS

Providing Performance Feedback

Failing to provide feedback is a failure to manage. FEEDBACK

Coaching for Success

COACHING

Communicating with Impact

The Four Basic Elements of Communication

Negotiating with Others

NEGOTIATION

Solving Problems and Managing Conflicts

Problem Solving Steps:

GUIDE ON MANAGING CONFLICTS

ORGANIZING TEAM MEETINGS

STRATEGIES TO PREPARE FOR A TEAM MEETING:

Planning for Contingencies, Crisis and Exit Strategies

CONTINGENCY PLANNING

STEPS IN CONTINGENCY

EXIT STRATEGIES

SUCCESSION PLANNING

Managing Time

DELEGATING

Managing Up

Managing Up Strategies

Just As Managing Your Boss Is Important, So Is Managing Yourself

Three Ways To Solicit Employee Feedback Effectively

FORMALIZE THE PROCESS

TRACE CHANGES IN BEHAVIOUR

MODULE FOUR: Introduction to Leadership

CORE CONCEPTS OF LEADERSHIP

Courage.

Character.

Clarity.

Coaching.

LEADERSHIP

TYPES OF LEADERSHIP

Two. Informal Leaders.

THREE ORIGINS OF AUTHORITY according to Max Weber.

Two. BUREAUCRATIC. Legal Rational. AUTHORITY.

Three. CHARISMATIC AUTHORITY.

FIVE SOURCES OF POWER.

One. Rewarded Power

Two. Legitimate Power

Three. Expert Power

Four. Referent Power

Five. Coercive Power

Characteristics of True Leadership

Passion

Integrity

Encouragement of others

Curiosity and daring

Leadership Style

Characteristics

Democratic (Participative)

Pros

Laissez-Fair (Delegative)

Affiliative

Servant

Module Five: Leadership Essentials for Pharmacists

Four Primary Factors of Leadership

Various Forces That Affect These Four Factors

Eleven Principles of Leadership

Two Most Important Keys to Effective Leadership

Examples of Opportunities Resulting in Leadership Positions

Common Behaviors and Traits of Effective Pharmacist Leaders

Developing Your Leadership Potential

Stay Informed

MENTORING ROLES

ACCURATE SELF INSIGHT

BUILDING BUSINESS RELATIONSHIP

BUILDING ORGANIZATIONAL TALENT

CHANGE LEADERSHIP

COMMUNICATING WITH IMPACT

CUSTOMER FOCUS

DRIVING FOR RESULTS

ESTABLISHING STRATEGIC DIRECTION

EXECUTIVE PRESENCE

LEADING THROUGH VISION AND VALUES

MANAGING DIVERSITY

OPERATIONAL DECISION MAKING

ORGANIZATIONAL ACUMEN

PROCESS IMPROVEMENT

PROFESSIONAL OR INDUSTRY KNOWLEDGE

MODULE SIX: Pharmacy Regulation

Section three. Objectives. -

Section four. Scope of the Practice of Pharmacy.

Section five. Definition of Terms. - As used in this Act:

Section twenty. Issuance of Certificate of Registration and Professional Identification Card. -

Professional Identification

Section twenty-six. Affixing RPh After a Registered Pharmacist's Name.

Section twenty-nine. Display of Certificate of Registration.

Section. thirty-one. Pharmacist Requirement.

Section. thirty-eight. Requirements for the Opening and Operation of Retail Pharmaceutical Outlet or Establishment.

Section. thirty-nine. Handling of Pharmaceutical Products by Persons Other Than a Pharmacist.

Section forty. Administration of Adult Vaccines.

GENERAL REQUIREMENTS FOR ISSUANCE OF LTO

APPLICATION REQUIREMENTS - Initial Application

APPLICATION REQUIREMENTS - Renewal Application

APPLICATION REQUIREMENTS - Variation Application

PRE-ASSESSMENT

PAYMENT OF FEES

RELEASE OF LTO

RELEASING OF LTO - Two to Three Weeks VALIDITY Initial LTO - Two Years Renewal LTO - Three Years

Flowchart on when to apply for LTO as Retailer of Medical Devices

STANDARD OPERATION PROCEDURE

Risk Management Plan Format

PHYSICAL SET UP OF A PHARMACY

ETHICS

Management Ethics.

One. IMMORAL MANAGEMENT.

Two. MORAL MANAGEMENT.

Three. AMORAL MANAGEMENT.

TWO TYPES OF AMORAL MANAGEMENT.

ETHICAL BEHAVIORS.

Two. Integrity.

Three. Trustworthiness.

Four. Fairness.

Five. Kindness.

Respect.

Seven. Lawful.

Eight. Excellence.

Nine. Leadership

IMPROVING ETHICAL BEHAVIOR

FORCES SHAPING

PERSONAL ETHICS

ORGANIZATIONAL SYSTEM

ETHICS IN PHARMACY

APPLIED ETHICS

THREE CONCERNS OF ETHICS

RESPECT FOR PERSONS AND HUMAN DIGNITY

WELL DEVELOPED JUSTIFICATION FOR ETHICAL DECISIONS

RECOGNITION OF THE MULTIPLE AND COMPETING DEMANDS OF THE MORAL LIFE

CONTEXT OF MANAGEMENT AND ORGANIZATIONAL ETHICS

Sample Case Scenario:

CONTEXT OF MANAGEMENT AND ORGANIZATIONAL ETHICS

EVALUATION OF ETHICAL PHARMACY SITUATIONS RECOGNIZE A PHARMACY ETHICAL ISSUE

EVALUATE ALTERNATIVE ACTIONS

MAKE A DECISION AND TEST IT

ACT AND REFLECT ON THE OUTCOME

APPROACHES TO ETHICS

PRINCIPLES IN PHARMACY ETHICS

DEFINITION

CODE OF ETHICS

CODE OF ETHICS FOR PHARMACISTS IN THE PHILIPPINES FOCUS AREA: The Pharmacist's Patients and Clients

FOCUS AREA: The Pharmacy Profession

Interpretation: A pharmacist ensures that his/her knowledge and skills are continuously updated and upgraded.

FOCUS AREA: The Society

MODULE Eight: Introduction to Standard Operating Procedure

Importance of S O P's

Roles of S O P's in the Community Pharmacy

Who is responsible to make S O P?

S O P

S O P Preparation

Review and Approval

Frequency of Revisions and Review

Checklists

Document Control

Standard Operating Procedure Document Tracking And Archival

Module Nine: Designing Standard Operating Procedures

One. Simple Steps

Two. Hierarchal Steps

Advantages

Three. Graphic Format

Four. Flowchart Format

Advantages

Choice of Format

Scope and Complexity of the Standard Operating Procedure

The People Who Will Use

How the Standard Operating Procedure Will Be Used

Compliance Monitoring

Monitoring Compliance Can Be Done By:

Summary: Developing and Implementing Standard Operating Procedures

Overview

A comprehensive overview of pharmacy administration and management, emphasizing the importance of management principles and theories in the pharmacy context. The document outlines key functions and organizational structures relevant to the effective management of pharmacy practices.

Key Points

1Management is crucial for achieving organizational goals with resources
2Henri Fayol's principles of management include specialization and unity of command
3Organizing is crucial for integrating individual efforts towards common objectives
4Culture and structure significantly impact organizational behavior and efficiency
5Remuneration and stability are essential for motivating and retaining personnel

Details

Category: Health and Medicine

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